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Unguided vs. Guided Symptom Checks & Self-Triage Accuracy

This Report Discusses:

  • The background & definition of the Patient Self-Triage Accuracy Analysis

  • The average breakdown of Patients' Self-Triage Accuracy (i.e., an analysis of how accurate patients are at unguided self-triage)

  • The impact of a patient’s pre-intent on their care appointment booking behavior when using Clearstep Virtual Triage

  • Implications for Health Systems

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